Frequently Asked Questions

Our products are manufactured in France using raw materials and packaging that is sourced globally. So when we say “Made in France,” we truly mean, made in France.

Yes, our products are suitable for all skin types, including those with sensitive skin. All of our products have been clinically tested under dermatological control.

Yes, our products are suitable for everyday use, both morning and night.

Yes, our products are designed to be used together. We suggest a routine that consists of cleansing, treating and then moisturizing.

Yes, all Doré products are cruelty-free. We do not test on animals.

There is no gluten, soy or nuts in the ingredients of our products, but they are manufactured in a facility that also manufactures products which may include these common allergens. Therefore we cannot confirm zero cross-contamination or that zero traces of gluten, soy or nuts may appear in our products. Please check all ingredient information on each product page and if you have continued concerns we recommend consulting with your doctor first.

No, there is no fragrance added to our products.

No, our products are manufactured without over 1,600 questionable ingredients, and that includes parabens, silicones and sulfates.

No, our current range of products are free from SPF.

While all of Doré’s products are manufactured without over 1,600 questionable ingredients (including no parabens, silicones and sulfates), we find everyone’s skin and experience to be different. So we always recommend consulting with your doctor first if you are pregnant or nursing.

We do not currently have refills available, but we’re working on it.

Yes! We know recycling beauty product packaging can be difficult, which is why we offer the option of sending empty Doré products back to us when returning your Boox Box. Simply place all used bottles, tubes and packaging in your Boox Box, scan the QR code on the Boox Box and follow the instructions to either drop your Boox Box off at a local facility or receive and print a pre-paid shipping label to return your Boox Box.

At this time, we are able to deliver orders using Boox Boxes and accept Boox Box returns only in the US.

Please refer to individual product pages for specific packaging and recycling details.

Discounts and promotional offers cannot be combined with any other offer, and are not applicable to previous purchases. Sets, subscriptions, gift cards and limited edition items are excluded. Select offers are valid for first time customers only. Limited quantities, while supplies last. On a first come first serve basis. Additional exclusions may apply.

Doré can, in our sole discretion, cancel or modify any order due to unauthorized or ineligible use of any of our discounts and promotional offers.

In the US, we accept all major credit cards, including American Express, Visa, MasterCard, Discover, Apple Pay, PayPal, Shop Pay, Amazon Pay and Doré Digital Gift Cards.

For international orders, we accept American Express, Discover, MasterCard, Visa, PayPal and Shop Pay.

When you shop on Doré’s website, all product prices, shipping costs, taxes and order total are automatically displayed in your local currency.

At this time, we are unable to offer La Casquette or Doré Digital Gift Card for international shipping but we are working on it.

Please reach out to hello@wearedore.com to correct any mistakes made to your order. Any changes after the 48 hour processing period unfortunately cannot be guaranteed. 

At this time, we are unable to make any changes to orders that are shipped outside of the US.

Please reach out to hello@wearedore.com to change your shipping or billing address. Changes after the 48 hour processing period cannot be guaranteed.

At this time, we are unable to make any changes to orders that are shipped outside of the US.

Please reach out to hello@wearedore.com to change your order. Any changes after the 48 hour processing period unfortunately cannot be guaranteed.

At this time, we are unable to cancel or make any changes to orders that are shipped outside of the US.

Unfortunately, we are not provided with any private individual account information. Account holders can contact the credit card company to learn more.

Order confirmations are sent immediately after checkout to the email address used when the order was placed.  Be sure to check your spam and junk folders.  If still not received, please contact hello@wearedore.com for further assistance.

Your gift note will act as the gift receipt.

We do offer gift cards, which you can purchase here. At this time, we are only able to offer gift cards in the US.

No, not at the moment but please sign up for our newsletter to stay updated on any changes. 

We’ve partnered with Boox to deliver all of our orders in reusable Boox Boxes, which are made of super durable, corrugated polypropylene and are designed to be flattened, returned, refurbished, and used again and again. One Boox Box ultimately delivers many orders, thus reducing our environmental footprint. 

At this time, we are able to deliver orders using Boox Boxes and accept Boox Box returns only in the US.

Yes, Boox Boxes are designed to be returned and reused. Scan the QR code on the Boox Box and follow the instructions to either drop your Boox Box off at a local facility or receive and print a pre-paid shipping label to return your Boox Box.

At this time, we are able to deliver orders using Boox Boxes and accept Boox Box returns only in the US.

There are approximately 7,000 places across the US where it’s possible to drop off a Boox Box, on average it should be a 10 minute ride from your location. In the instances that isn’t the case, there is a prepaid label that can be used to return the Boox Box. 

At this time, we are able to deliver orders using Boox Boxes and accept Boox Box returns only in the US.

Yes, all Boox Boxes are cleaned and sanitized before being used again. 

We currently ship to the continental United States plus Hawaii, Alaska and Puerto Rico.

We are excited to be able to offer international shipping to over 75 countries worldwide including Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Cameron, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxemburg, Malaysia, Malta, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom and Vietnam.

Doré remains available for international shipping through Cult Beauty. They are able to ship worldwide, however you may find that there are a few exceptions. Please check the full list of countries Cult Beauty ships to and any restrictions on their website.

Yes, we are able to ship all US orders to P.O. Boxes.

At this time, we are unable to accept orders that are shipped to international P.O. Boxes.

Doré offers a variety of shipping options based on customer’s needs.

We currently ship to the continental United States plus Hawaii, Alaska and Puerto Rico, as well as to over 75 countries worldwide.

Ground shipping in the US can be expected to arrive within 2 to 7 business days. If shipping to Hawaii, Alaska and Puerto Rico, please expect 7 to 15 days.

Ground shipping in the US is free for all orders $50 or more.

FedEx 2Day® and UPS 2nd Day Air® in the US can be expected to arrive within 2 business days if the order is placed before 12pm EST. Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.

FedEx Standard Overnight® and UPS Next Day Air® Saver in the US can be expected to arrive on the next business day after 4pm if the order is placed before 12pm EST. Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.

We are pleased to offer international delivery with Mayple Global through DHL Express. International orders can be expected to arrive within 2 to 6 business days after processing. International orders ship at a flat rate of $10 in local currency. Please note that we are unable to accept orders that are shipped to international P.O. Boxes.

Shipping is free for all international orders $75 or more in local currency before taxes and duties.

Duties and taxes are included in the product price for all countries we ship to, and no additional payment will be required upon delivery. To learn more, please refer to duties and taxes related questions below.

We do our best to ensure the timely delivery of your order. Please note that we are provided with an estimated delivery date from our carriers and on a rare occasion, your package may arrive outside of the estimated timeframe due to delays with customs processing. For questions on your order status please reach out to hello@wearedore.com.

When shopping on our website in your local currency, duties and taxes are included in the product price for all countries we ship to, and will be itemized at checkout. No additional payment will be required upon delivery of your order.

Please note that duties and taxes are non-refundable. Free shipping applies to the subtotal before taxes and duties.

Duties and taxes are calculated based on each of the products you order, where they were made, your shipment destination and the value of your purchase. For all countries we ship to, duties and taxes are included in the product price. You will always see the itemized breakdown of these fees at checkout. 

Please note that duties and taxes are non-refundable. Free shipping applies to the subtotal before taxes and duties.

All orders have a processing time of 48 hours, and are shipped as soon as possible following processing.

While we strive to ship every order the same day, we ask 48 hours for processing. Please note, we ship Monday through Friday from 8am to 4:30pm EST. Orders placed after hours will be processed and shipped the following day.

Once your order is shipped, you will receive a shipping confirmation with a tracking number.

We want you to love Doré. If something in your order did not meet your expectations, please email hello@wearedore.com within 30 days of receipt for further assistance.

Please note that we can only accept refund requests for orders placed through wearedore.com. At this time, we are not able to refund the initial cost of shipping or cover the shipping cost for returns in the US. For international orders, the initial cost of shipping, duties and taxes are non-refundable. 

We are unable to accept returns without prior email confirmation. Please reach out to us at hello@wearedore.com before shipping your order back to us. Successful delivery to our warehouse cannot be guaranteed and your package may be returned to sender.

Please reach out to hello@wearedore.com so we can help rectify any issues. 

Yes, when you choose Shop Pay at checkout, you can split your purchase into flexible installment payments.* Shop Pay Installments is available for all orders over $50, including discounts, shipping and taxes. Doré Digital Gift Cards and subscription orders are excluded.

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

To checkout with Shop Pay Installments, you must have a US billing address and phone number. At this time, customers with international billing addresses and phone numbers can't use Shop Pay Installments.

If you choose to pay for your order in four biweekly installments, then you credit score isn't impacted. If you choose to pay for your order in monthly payments, and don’t make your payments on time, then your credit score might be affected. Only monthly payment options might impact your credit score.

Accounts can be created here. Benefits include faster checkout, easy access to order history, subscriptions and Club Doré perks.

Log into your account here to view.

We have implemented measures in an effort to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Policy, as well as other administrative, technical and physical safeguards. Additionally, our service providers are not authorized to use or disclose your Personal Information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. While we endeavor to always protect our systems, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

For more information, see our Privacy Policy.

You can go to the account page and follow the instructions to reset your password.

You can log into your account here and edit your personal details under the Manage Account tab. If you need any help, please reach out to hello@wearedore.com.

Please sign up here to join our loyalty program. 

There is no cost to join the Club Doré  program. 

Our loyalty program consists of three distinct levels, with the perks increasing as you access each additional level. Perks across all levels include surprise birthday gifts, free shipping on select orders, early access to new products, exclusive access to limited edition products, invitations to IRL events, and so much more. 

Please visit Club Doré here to learn more about the program and its benefits.

Please contact us at hello@wearedore.com to check on previous purchases. Pre-order customers will need to set-up an account for their loyalty status to be redeemed.

Your rewards points will expire at the end of the program year. Our current program year begins May 1, 2022 and ends April 30, 2023.

Your rewards status will last until the end of the next program year.  Our current program year begins May 1, 2022 and ends April 30, 2023.

Rewards points can be used in increments of 100 points. 

Yes, and the points used will be returned to your account as well.

To join Club Doré you must be at least 18 years of age or older, have a valid email address and be a legal resident of the United States (inc. territories and possessions), with a valid U.S. shipping address. 

Club Doré’s terms and conditions are outlined in the loyalty program FAQ’s. Please also note our Privacy Policy and Terms of Use on the site. By signing up for Club Doré you are consenting to receive notifications and loyalty program related marketing emails. 

You can earn points in a myriad of ways. First, simply by creating an account. Second, by shopping for all Doré products. You can also earn points by signing up for the email newsletter, writing a product review, or recycling a Boox Box. You can read about all the ways you can earn points here.

To redeem your points you must be logged into your account when checking out. You will then be given the option to redeem your points, if applicable. 

Points can be redeemed for all single products in addition to all bundles. 

Yes, you can cancel your account and withdraw from Club Doré at any time. Your tier status, all rewards and all points will expire at time the account is canceled. 

Doré can, in our sole discretion, terminate any Club Doré membership if we deem the customer in question fails to comply with the program rules as outlined in the loyalty program FAQ’s, our Terms of Use or our Privacy Policy.

When purchasing our skincare products you have the option to make a one-time purchase or to set up a recurring subscription at a 10% discount.

Subscriptions are set up on a monthly basis, ranging in frequency from once a month to once every three months, depending on your specific needs. 

Yes. You will receive advanced notification prior to your next shipment and will have the option to make adjustments necessary.

Yes, through your account or by reaching out to hello@wearedore.com.

Yes, you can pause or cancel your subscription at any time by logging into your account here.

Yes, you can purchase a subscription as a gift for someone. Either through your account or by reaching out to us at hello@wearedore.com

Yes, we do offer wholesale orders. Please reach out to wholesale@wearedore.com for more information.